Terms and Conditions

  • General Conditions
  • Preamble
  • Cookie Policy

 

1st. These general sale conditions are agreed between the WE SUPPLY, SA., headquartered at Rua de Tanger 1356, 4150-721, Porto, tax identification number 510 345 069 and contact +351 220924466, henceforth referred to as “WE SUPPLY/ FINE AND CANDY/www.fineandcandy.com” and people who wish to make a purchase through the website www.fineandcandy.com, henceforth referred to as “User”.

2nd. Both parties agree that the purchases made through the website www.fineandcandy.com shall be regulated exclusively by this contract excluding any pre-conditions available on the website.

 

Article 1 - Object

  1. These general sale conditions aim to make available and set all the information necessary for the user on the order forms, sales, payment and service or delivery of purchases made on the website fineandcandy.com
  2. These conditions regulate all steps necessary to accomplish the order and ensure the follow-up of this order / service delivery between the Contracting Parties.

 

Article 2 - Order

  1. The User finishes his order by completing the purchase process presented on the website www.fineandcandy.com by adding the product(s) or service(s) he wants to order to the shopping basket:
  2. For the order to be shipped the user must:
    1. Complete the information and choose the options that are available throughout the ordering process (delivery address and billing, shipping method, payment, and the TIN and name, for tax purposes, intended appearing on the invoice).
  1. The user’s final confirmation of the order implies a complete and fully acceptance of the price and description of the products/services available for sale as well as these Terms and Conditions because these will be the only applicable to the contract thus concluded.
  1. Fine&Candy will honor all received online orders within the limits of availability in stocks. In the lack of availability of the product/service, Fine&Candy engages to inform the user as soon as possible.
  1. The information on the invoice is sole responsibility of the user. After the invoice is issued it cannot be reissued with amendments.
  1. Order requests are valid for thirty (30) days, unless the order is registered under a promotional campaign that sets a different period and it is not possible to guarantee the service, prices, discounts, promotions and offers beyond this time. If payment of the order is not approved by us within this period, the order will not be validated. For any transaction received after this date, its amount will be returned or used in a new order.

 

 

Article 3 – Payment

On the website www.fineandcandy.com, Fine&Candy offers the user the following methods of payment via:

  1. - Bank transfer
  2. - Paypal
  3. - EasyPay - Payment Institution Lda:
    1. Credit Card (Visa, Mastercard);
    2. ATM Reference;
    3. Transfer;

 

Colocação logo Easypay e logos das marcas

In the payment by credit card case, the debit will be made in the user’s bank account immediately after confirmation of the dispatch of the goods. If any of the ordered products is not in stock, their value will be credited to the user’s bank account, after the order closing.

 

Article 4 - Delivery/Availability and Consumption

  1. The order’s delivery will be done up to 15 business days after ordering. The delivery is accomplished by Seur or other company.
  2. Shipping costs are added to the order’s costs.
  3. The shipping costs will be calculated at the time the order is done, according to the destination address and it is shown to the user.
  4. The service will be available after the confirmation of the payment.

 

Article 5 – Prices

  1. All prices are in Euros, with taxes and fees included and the charged VAT is the one in force when the order is done.
  2. In case the price of a product/service increases, the user will be informed immediately and may choose to receive his order (paying the difference) or proceed to its cancellation.

 

Article 6 - Cancellation and Refund

  1. The process of cancellation or refund is treated individually by WE SUPPLY SA. The request must be done via email to geral@fineandcandy.com, up to 5 days after ordering and the cancellation instructions or refund of the amount paid and/or return of the products, answered and defined by Fine&Candy, by the same means of communication.
  2. Whenever possible, the refund shall be returned by the same means of payment but, if is not possible, the user must present proof of payment and ownership of the account or card so the refund is returned by bank transfer.
  3. Fine&Candy compromises to refund the user within 30 days.
  4. Returned products must meet be fit for sale, ie in the condition they were sold, without any anomaly or any damage.
  5. If the value resulting from the exchange of any product from an order is lower or higher than the initial value, the setting conditions will be indicated by Fine&Candy.
  6. We will not accept exchanges and/or returns on personalized products.

 

Article 7 - PRIVACY POLICY

The processing of data is done in compliance with the legislation on personal data protection. They will be processed by computer and stored in Fine&Candy’s database(s) and they are intended to record and presentation of other products and services as well as institutional information, to be made available by them.

Their provision is optional and it is guaranteed, under the law, the right of access, rectification and/or cancellation of any data that conecerns you directly, personally or written, directly to the address on this website’s home page.

 

Legal notice:

To the fullest extent permitted by law, Fine&Candy will not be responsible for any representation or any implied warranty, condition or other term, or any duty at common law or under the express terms of the contract, for the loss of any damage indirect, special or consequential damages or damage (whether for loss of profit or otherwise), costs, expenses or other credits for compensation whatsoever (caused by negligence on Fine&Candy’s part) that arise from the direct use of the site. The supply of products or resale thereof, may not exceed the price of the products, except as expressly provided in these conditions. This does not affect your statutory rights.

If there is any delay related to the delivery or there is any failure in this process where we could not do anything at all about it, we will not be responsible for this situation. This does not affect your statutory rights.

 

Copyright and Trademark

The content of the website pages (including drawings, designs, logos, pictures, texts and other material) is a registered trademark of Fine&Candy. All rights are reserved. The copying, modification, distribution, incorporation of a part or all of the material on this site is Prohibited with the exception of: copying, printing or downloading parts of the Fine&Candy website material for later use of this website.

Object

These general sale conditions aim to make available and set all the information necessary for the user on the order forms, sales, payment and service or delivery of purchases made on the website fineandcandy.com. These conditions regulate all steps necessary to accomplish the order and ensure the follow-up of this order / service delivery between the Contracting Parties.

Order

The User finishes his order by completing the purchase process presented on the website www.fineandcandy.com by adding the product(s) or service(s) he wants to order to the shopping basket.

For the order to be shipped the user must:

› Complete the information and choose the options that are available throughout the ordering process (delivery address and billing, shipping method, payment, and the TIN and name, for tax purposes, intended appearing on the invoice).

› The user’s final confirmation of the order implies a complete and fully acceptance of the price and description of the products/services available for sale as well as these Terms and Conditions because these will be the only applicable to the contract thus concluded.

› Fine&Candy will honor all received online orders within the limits of availability in stocks. In the lack of availability of the product/service, Fine&Candy engages to inform the user as soon as possible.

› The information on the invoice is sole responsibility of the user. After the invoice is issued it cannot be reissued with amendments.

› Order requests are valid for thirty (30) days, unless the order is registered under a promotional campaign that sets a different period and it is not possible to guarantee the service, prices, discounts, promotions and offers beyond this time. If payment of the order is not approved by us within this period, the order will not be validated. For any transaction received after this date, its amount will be returned or used in a new order.

Payment

On the website www.fineandcandy.com, Fine&Candy offers the user the following methods of payment via:

  1. Bank transfer
  2. Paypal
  3. EasyPay - Payment Institution Lda:
    1. Credit Card (Visa, Mastercard);
    2. ATM Reference;
    3. Transfer;

Fine&Candy uses automatic data collection systems such as cookies. Cookies are small text files stored on your computer by websites that are visited, providing automatic procedures for collecting information on the preferences determined by a user during your visit to a particular web page. Whenever the user returns to access the website in question, these files are automatically activated so that they configure the website to the preferences registered in previous visits, allowing faster and more efficient navigation and eliminating the need to repeatedly enter the same information.

Uses cookies on the www.fineandcandy.com website to provide users a better browsing experience, simplifying and making more efficient the presentation of the different contents of the website.

Most browsers automatically accept cookies and you should be able to accept, reject or delete them, through the settings for each browser. The user can configure their browser to prevent the creation of cookies or alert them the moment this occurs. In the case of non-acceptance of cookies, browsing the website is still possible, but the user experience is adversely affected.

The information collected and/or stored by cookies used by Fine&Candy is not intended to obtain personal identification of the user and is used only to optimize our services and the services of this website to the needs and preferences of each user and so that the preparation of webpages is customized.

The acceptance of our automatic data collection procedures and the use of cookies is necessary to take advantage of the many features and services offered through this website, including the purchase of products. If you set your browser to block or erase cookies, we cannot guarantee that you will have access to all features and services offered through this website.